Codify and document the specific steps (and typical costs) of rolling out a product thereby arming Sales with the tools needed to set and manage customer expectations.
Capacity Planning
Based on the Sales pipeline, build a real-time capacity plan model that can identify the needs (and triggers) for future Services hires.
Services Operations
Establish the basic processes (time tracking, standard cost and bill rates) to track/manage the financial performance of the Services team, including reporting for Execs and Finance to enable strategic decision making.
Career Ladder Implementation
Provide a multi-stage career development plan designed to retain high-value Services experts for 5+ years through targeted high-capability, low-cost hiring.
Other . . .
With over 30 years of experience building and leading Service teams, there are very few scenarios we haven’t experienced. We would be happy to discuss your specific needs and see how we can help.